Dragon Mining wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.
DragonMining-branded mining rigs Return Policy
This policy applies to DragonMining-branded products.
Please review our return policy before ordering. A 90-day warranty is provided starting from the shipping date. Defective mining rigs within warranty period can be repaired free of charge under the warranty policy.
After 90 days you are still covered by full manufacturers' warranty. Most of the parts are covered by 3–10 years manufactures warranty. For more details visit Warranty page.
To be eligible for a warranty return the item must be new, unaltered, undamaged and in its original packaging including all the accessories and cables. Warranty returns can ONLY be exchanged for another item(s). Please read our overall Return Guidelines Policy for additional information on restocking fees.
DragonMiner Pre–Sale Policy:
This policy applies to orders with future shipping date.
– The product will be shipped to the buyer within 24 hours of receiving it from Bitmain
– Item is protected by a 180-Day Warranty provided by Bitmain.
– Brand NEW, unopened item in original Bitmain packaging.
– Note this is a pre-sale. A confirmation message will be sent within 48 hours of sale, and the Bitmain manufacturer order number will be provided.
Tracking information will be provided the day the item is received from the manufacturer and shipped to the buyer.
Overall Return Guidelines
These guidelines apply to DragonMining-branded products.
These are Dragon Mining’s Overall Return Guidelines applicable only to products purchased by you directly from the Dragon Mining website. All returns must meet the overall guidelines for the individual return policy to apply.
If you complete a purchase and wish to cancel it, contact the Dragon Mining RMA Department at firstname.lastname@example.org.
If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded.
Custom or Rush orders being processed that were requested by the customer involving increased graphics cards (GPU) capacity, custom components (Motherboard, Power Supply, Etc.) and orders made specific for the customers request outside of the normal order process featured on DragonMining's site are not subject to cancellation.
All product returns require a Return Merchandise Authorization (RMA) number.
Before returning a product, please, first contact DragonMining customer service and obtain a Return Merchant Authorization (RMA) number before the end of the applicable return period. DragonMining will not accept warranty/defective component returns without an RMA number.
You may obtain an RMA number by contacting Dragon Mining RMA Department at email@example.com.
You must ship the product to DragonMining within three ( 3 ) calendar days of the date that DragonMining issues the warranty Return Merchant Authorization (RMA) and follow these steps:
The buyer will be responsible for actual return shipping charges. Purchases can be exchanged for another item(s), or a refund. Shipping will not be refundable on cancellations where the order has already been shipped.
The buyer will be responsible for actual return shipping charges. Purchases can ONLY be exchanged for another item(s). Shipping will not be refundable on cancellations where the order has already been shipped. For product warranty returns shipped after the three ( 3 ) calendar days RMA time frame, DragonMining reserves the right to reject the shipment and reroute the item back to the customer.
Upon receipt of your return, DragonMining will notify of updates to the warranty return and of the estimated return date.
Note: Before you return the product to DragonMining, make sure to back up any data on the hard drive(s) and other storage devices in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs, and PC Cards. DragonMining is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.
We recommend that you ship return merchandise via UPS with tracking, signature confirmation and that you request adequate insurance to cover the purchase price of the shipment. DragonMining will not assume responsibility for reimbursement or compensation If return/exchange packages are damaged, lost, stolen, or mishandled. We highly recommend you using original packaging and pack the product the same way as it was originally shipped.
Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, discounts for bulk purchases) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, DragonMining may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.
Please note that a different return/exchange policy may apply to in-store purchases.
For all other orders: Unless the product is defective or the return is a direct result of an error on DragonMining's behalf, DragonMining will charge a restocking fee of 15% of the purchase price paid, plus any applicable sales tax. This applies to canceled orders being processed and orders that have shipped. Refunds will only be issued to the original payment method that you use when placing your order.
Modifications for Terms and Conditions
We may make changes to the Site and the Terms and Conditions. It is your responsibility to review the Terms and Conditions for updates or changes. If you do not agree to the Terms and Conditions, you should not use the Site.