Dragon mining rigs warranty terms (GPU-based)
90 days warranty by DragonMining.
After 90 days you are still covered by full manufacturers' warranty. Most of the parts are covered by 3–10 years manufacturer's warranty.
7 days technical support included, over the email, helpdesk or phone.
DragonMining rigs manufacture warranty period (for reference):
- Graphics cards: 3 years
- Solid State Drive: 3 years
- Power supply: 10 years
- RAM: 3 years
- Processor: 3 years
- Motherboard: 3 year
warranty period is for reference. For more details, please visit manufacture's website.
1. A 90-day warranty is provided starting from the actual shipping date. You may obtain an RMA number by contacting Dragon Mining RMA Department at firstname.lastname@example.org.
2. The warranty only applies to the original purchaser who purchased the product directly from DragonMining. Once the miner is resold warranty coverage becomes the responsibility of the re-seller.
3. Defective mining rigs within warranty period can be repaired free of charge under the warranty policy.
After 90 days you are still covered by full manufacturers' warranty. Most of the parts are covered by 3–10 years manufacturer's warranty. After 90 days contact the manufacturer directly. DragonMining offers after-warranty service/repair at the cost of parts and labor.
4. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving permission from DragonMining first;
b. Damage caused by lightning or voltage surges;
c. Burnt parts on any parts;
d. Parts/boards/components damage due to water immersion or corrosion due to a wet environment.
e. Overclocking or any other modifications to hardware, BIOS settings or software will void the warranty.
f. Any modifications to DragonOS including modification of default settings, system files, profiles, preinstalled mining software or using any third party software, tools, operating systems;
5. For all repairs or RMA, within warranty or not, the customer must return the defective parts at his/her own expense after opening a support ticket and troubleshooting with DragonMining instructions.
6. DragonMining will cover shipping cost when shipping a replacement unit within the warranty period.
7. DragonMining does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of customs formalities or other reasons. In the event of 15 days or more delays due to customers inactivity or no payment we can cancel the order.
Dragon KIT (no GPUs) terms:
Manufacturer's warranty: 3–10 years. No technical support included.